Job Description

Customer Services Assistant
Hybrid - Chancery Lane
3 - 6 months FTC

The Client:-

Is a membership organisation and regulator for the veterinary profession in the UK.

The role:- 
  • Being the first point of phone contact for the Registration & Finance departments, assisting members with the most frequently asked questions. The range of departments covered is likely to increase as the function develops in the future.
  • If the phone query falls outside of remit, setting expectations and arranging a call back ensuring relevant information has been gathered.
  • Responding to emails from our members that fall within our most frequently asked questions.
  • Logging all member/practice verbal and written communication in the database record
  • Assisting in the annual renewal of memberships which take place throughout the year.
  • Carry out administrative and supportive duties within the departments covered.
  • Provide cover for Reception calls when required (training will be provided).
The Person:-

  • Previous experience working in a customer service/front line team.
  • Previous experience working with another regulatory body / profession.
  • Experience of working with sensitive data.
  • Excellent communication and interpersonal skills.
  • Excellent telephone manner.
  • Ability to make decisions and work on own initiative as well as part of a team.
  • Clear, concise, logical, and practical approach to issues.
  • Ability to identify solutions.
  • Excellent organisational and administrative skills.

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