Cluster Revenue Manager, 3 Hotels, London

Cluster Revenue Manager - 3 Hotels, London

Location: London
Job Type: Full-Time | Permanent
Salary: £65,000 + discretionary bonus & excellent Benefits

Are you a commercially driven, data-savvy hospitality professional with a passion for performance and people? We are proud to be recruiting for a Cluster Revenue Manager to take charge of three prominent London hotels, driving revenue performance across Rooms, Reservations, Group Sales, and Events.

This is a pivotal senior role that combines strategic oversight with hands-on leadership. You'll manage both the on-property Room Sales (Reservations) team and the Groups, Conference & Events (GC&E) team, working across departments to maximise revenue, occupancy, and guest satisfaction.

Key Responsibilities

Reservations & Revenue:

• Lead the on-property Reservations team, overseeing daily room sales and inventory optimisation across three hotels.

• Monitor booking trends, analyse performance data, and report insights to senior leadership.

• Participate in revenue management calls, sharing business leads, wins, and key conversion opportunities.

• Work closely with the revenue management team to develop pricing strategies and promotions for transient and group bookings.

• Identify and drive upselling and cross-selling initiatives (e.g., dining, event packages).

• Track sales activity and performance through IDeaS, Opera/OnQ, and internal dashboards.

Groups, Conference & Events:

• Oversee the full lifecycle of group bookings and events-from enquiry and quoting to planning and delivery.

• Ensure a smooth handover to planning teams once business moves to contract stage.

• Manage logistics including room setups, AV, catering, timelines, and staffing coordination.

• Create and maintain group contracts, tracking budgets, ensuring compliance, and securing timely payments.

• Develop compelling, tailored event proposals and presentations that meet client objectives and maximise venue profitability.

• Build strong relationships with internal teams and external clients to ensure exceptional execution.

Commercial & Strategic:

• Support the sales team in identifying and pursuing new MICE and group business.

• Prepare and present detailed performance reports, event summaries, and client feedback to senior stakeholders.

• Collaborate on rate strategy, demand forecasting, and distribution decisions.

• Analyse CoSTAR, Rate Shopping tools, and other commercial data sources to guide strategic decisions.

• Influence distribution through understanding of GDS, OTAs, and channel management systems.

Essential Skills & Experience:

• Highly numerate, analytical, and commercially astute.

• Proven team management experience, with the ability to coach and influence performance.

• Excellent communication and stakeholder engagement skills.

• Advanced Microsoft Office skills, especially Excel.

• Strong problem-solving skills and a proactive approach.

• Organised, self-motivated, and capable of thriving under pressure.

• Experience interpreting and acting upon CoSTAR and rate shopping data.

Desirable:

• Experience with OnQ, Opera, IDeaS, and Delphi S&C systems.

• Educated to HND/Degree level or equivalent.

• Strong understanding of channel management and distribution ecosystems.

• Awareness of industry trends, commercial innovation, and performance metrics.

• Previous experience in a cluster, multi-property, or branded hotel environment.

What's on Offer:

• Opportunity to lead and shape revenue strategy across three established London hotels.

• Work in a commercially focused, collaborative team environment.

• Competitive base salary, performance-related bonus, and excellent benefits package.

• Opportunity to work with a globally recognised brand and progress within a growing portfolio.