Job Description
Reservations Manager - Luxury Estate.
The Reservations Manager package.
- A basic salary of IRO £35'000
- Flexible working hours available
- Career development opportunities
- Annual discretionary bonus
- Pension contribution
- Subsidised food at drink
- Family & Friends discounts on events and stays
- Opportunity to work in a beautiful and unique environment
- Free parking
Are you a highly organised, commercially astute hospitality professional with a passion for excellence and guest experience? We're recruiting on behalf of a prestigious luxury estate seeking an experienced Reservations Manager to join their high-performing team.
This is an exciting opportunity to be part of a destination renowned for world-class service, refined guest experiences, and exceptional standards.
Key Responsibilities:
- Reservations Management: Oversee the end-to-end guest booking process across all channels, ensuring seamless coordination and service.
- Revenue Strategy & Pricing: Monitor occupancy trends and market data to set and adjust competitive rates, maximising revenue while maintaining brand integrity.
- OTA Partnerships: Manage and optimise listings on all Online Travel Agencies (OTAs), ensuring accuracy, visibility, and alignment with the estate's premium image.
- Guest Liaison: Be the main point of contact for pre-arrival communications, ensuring each guest receives a warm, personalised experience from the very first interaction.
- Reporting: Generate and analyse reservation and revenue reports to inform strategic decision-making.
About You:
- Proven experience in a similar reservations/revenue management role within the luxury hospitality or high-end travel sector.
- Strong commercial awareness with the ability to balance guest experience with revenue optimisation.
- In-depth understanding of OTA platforms and channel management systems.
- Exceptional communication skills with a genuine passion for guest service and attention to detail.
- Tech-savvy with confidence using reservation systems, Excel, and CRM platforms.
