Job Description
ROLE: Reception Manager
LOCATION: Perth & Kinross
SALARY: £31,000 per year including bonus and incentives, accommodation is also available.
Charming, cottage-style accommodation, part of a small exclusive timeshare resort situated within the stunning Perthshire countryside are looking for an experienced Reception Manager to join the team.
* We would love to have a Reception Manager or Head of Reception who can lead a small team of receptionists and night staff to provide the very best guest experience to our visitors and Timeshare owners at all times, from arrival to departure.
* You will be managing the daily operation of the reception desk and small shop, ensuring the smooth running of shifts. This is a full-time role working 40 hours per week working 5 days out of 7. This will include weekends on a rota basis - something you will be responsible for.
* Other responsibilities will include organising, recording and monitoring all purchases relating to the resort reception, administration and onsite Shop.
* Management and analysis of guest satisfaction levels by looking past the front desk and in other areas too.
* Present a welcoming impression to our guests & timeshare Owners by all reception staff both on the telephone and in person.
* Communicating with Management regarding employee and customer service issues
Personal qualities required are:
* Previous experience of managing a reception team of 6 at a Manager or Supervisor level, from a similar Hotel , Holiday or leisure venue environment
* excellent communication and customer service skills are imperative.
* Be self-driven, able to work within a team and be willing to be always 'hands-on'
Candidate Applications must be eligible to live and work in the UK without restriction as this property is unable to provide visa sponsorship at this time .
