Job Description

A renowned pensions and employee benefits consultancy is seeking an experienced Complaint Manager to join their team. As a customer service specialist in the pensions sector, you will be crucial in resolving customer concerns and ensuring high satisfaction levels.

Position Overview

As the Complaint Manager, you will be the primary contact for resolving customer issues, investigating complaints, and liaising with various departments to ensure swift resolutions. Your expertise in complaint handling will contribute to process improvements and enhance the overall customer experience.


* Investigate complaints and gather relevant information
* Liaise with departments to ensure swift issue resolution
* Listen empathetically to grievances and provide clear explanations
* Identify recurring issues and contribute to process improvements
* Complete detailed reports for internal and external stakeholders


* Experience of complaint handling experience in trust-based pensions sector
* Strong attention to detail and accuracy
* Excellent time management and prioritisation skills
* Ability to research, interpret, and analyse complex data
* Desire to provide exceptional customer service
* Self-motivated and able to work on own initiative

How to Apply

If you have the skills and experience to excel in this role, please submit your CV