Job Description

2nd Line 24/7 SD-WAN Engineer Location : On site in Solihull Clearance level : ideally SC but opportunity for sponsorship Work : Shift work , 12 hour shifts. 4 on 4 off (night shift work) Mandatory skills: *Working knowledge and experience of network concepts and protocols *Ideally have knowledge of MS Service Center Support tool, Cisco SD-WAN, vManage, Live NX and Elastic monitoring tools. *Thorough knowledge of network technologies relating to Cisco product set would be preferable. *Experience of patching and maintaining, Windows, Linux platforms. *Ideally have been in a support role in a WAN environments, i.e. has knowledge of IP, Routing, SD-WAN solutions. *An awareness and proven track record of security monitoring and cyber security controls and defense measures. The types of activities to be undertaken are: o Network Monitoring & Event management via Orchestrator tools. o Proactive monitoring and trending of network associated events o Generation of WI's, knowledge sharing with peers and team o Identifying and implementation of CSI o Performing investigation and Diagnostics analysis of incidents and faults. o Create workarounds, solutions and mitigations for identified issues. o Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. o The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service. o To perform remote diagnostic tests where applicable to aid primary fault rectification. o To ensure all work performed complies with the Company's quality requirements and ISO9000. o Record returned items from Customer and liaise with customer repair. o Pre 'configured' equipment ready for customer installation. o Implement Approved Configuration Changes. o Assist in Collation of Performance & Availability Data. o Liaising and engaging with external 3rd party support o Customer facing support calls and escalations LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.